Quality Forklift Sales and Service, Inc. Receives UniCarriers Americas’ 2017 Aftermarket Excellence Platinum Award
Qualtiy Forklift (September 2018) – Citing excellence in aftermarket service, Quality Forklift has received the Platinum award from UniCarriers Americas Corporation (UCA) as part of its Aftermarket Excellence Program (AEP) Awards. The AEP is designed to recognize UniCarriers dealers who have achieved excellent performance in aftermarket parts and service. This year marks the 4th time Quality Forklift received the honor.
The AEP challenges UCA dealers to excel in performance standards across eight categories, including business planning, employee training, factory support and customer satisfaction. Each category has a maximum point value that dealers can earn in order to reach four possible award levels: Bronze, Silver, Gold, or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, stronger customer retention, and in-turn, greater and sustained profitability.
Dealers who reached Platinum, Gold, Silver or Bronze were rewarded for their efforts, which vary from aftermarket parts discounts to national recognition of their service.
“The AEP winners represent those who have achieved excellent performance across a variety of aftermarket parts and service principles,” said Kevin Fick, Director of Aftermarket Sales for UniCarriers Americas Corporation. “With the AEP, UCA will continuously work with dealers to drive sustainable and profitable growth.”
The program was first established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices. In 2014, UCA enhanced the program as the AEP to include parts operation metrics, allowing for a more comprehensive aftermarket program.
About UniCarriers Americas Corporation
UniCarriers Americas Corporation (UCA) designs, manufactures and supports a complete line of material handling equipment that offers second-to-none reliability, higher productivity and lower total operational costs. UCA has seven factory-owned locations across Wisconsin and New England – Capital Equipment and Handling and New England Industrial Truck. UCA sells and supports UniCarriers-branded forklifts and supports legacy products under the Nissan Forklift, TCM, Atlet and Barrett brands. Headquartered in Marengo, Ill., UniCarriers Americas has a network of more than 130 authorized dealerships with nearly 250 locations across North, Central and South America. For more information, visit UniCarriersAmericas.com.
UniCarriers® is a registered trademark of UniCarriers Corporation.